Five — Child Safety Standards

Last reviewed 2026-05-13.

1. Our commitment

Five has a zero-tolerance policy for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, solicitation, sextortion, and any sexual content depicting or implicating minors. We act on every credible report, terminate offending accounts, preserve evidence, and report illegal content to the relevant authorities.

2. Age requirement

Five is for users 17 and older. We collect a date of birth at sign-up and refuse account creation for users who do not meet the age threshold. If we learn that an account belongs to a user under 17, we terminate the account and delete its data. If you believe a Five user is under 17, contact us at the address below and we will investigate.

3. Prohibited conduct

The following are prohibited on Five and will result in immediate account termination and, where applicable, a report to law enforcement:

• Creating, uploading, sharing, requesting, or possessing child sexual abuse material (CSAM).
• Sexualized communication with anyone who is or may be under 18.
• Grooming, including building trust or engagement with a minor for the purpose of sexual contact or exploitation.
• Solicitation of sexual content, sexual contact, or financial benefit from a minor.
• Sextortion or threats based on intimate content of any person.
• Posting listings, profiles, or messages that present a minor in a sexualized way.
• Promoting, facilitating, or directing users to off-platform spaces that violate these standards.

4. How to report inside the app

Any user can report any listing, profile, or message from within Five. Open the content, choose Report, and describe the concern. Reports about child safety are routed to our safety queue and prioritized. While a report is being reviewed, the reporting user can also block the other user so no further messages can be received.

5. How to report by email

For matters that can't or shouldn't go through the in-app flow — including law enforcement requests, urgent safety concerns, or reports involving accounts you do not have direct contact with — email office@hashgrid.ai. Include any usernames, message timestamps, screenshots, and a brief description. Please do not attach suspected CSAM; describe it and we will work with NCMEC or local authorities to handle the evidence lawfully.

6. External reporting

You can also report CSAE directly to the authorities responsible for receiving such reports:

• United States — NCMEC CyberTipline: report.cybertip.org or 1-800-843-5678.
• International — INHOPE network: inhope.org/EN/articles/report-here finds the national hotline for your country.
• Imminent danger: contact your local emergency services first.

7. Our response process

• Triage: child-safety reports are reviewed on a priority queue, typically within 24 hours of receipt.
• Preservation: we preserve relevant account data, message history, and listing snapshots for the duration of the investigation and as long as legally required afterward.
• Action: credible violations result in account termination, removal of any related content, and revocation of authentication tokens. Where the reporter is also at risk, we proactively block the offending account from contacting them.
• Mandatory reporting: apparent child sexual abuse material is reported to the National Center for Missing & Exploited Children (NCMEC) under 18 U.S.C. § 2258A, and to the relevant authorities in other jurisdictions where required by law.
• Law-enforcement cooperation: we respond to lawful preservation requests, subpoenas, court orders, and emergency-disclosure requests under applicable law. Verified law-enforcement requests should be sent to office@hashgrid.ai.

8. Designated contact

Hashgrid's designated point of contact for child-safety matters is office@hashgrid.ai. This address is monitored on business days; for time-critical safety issues, please also report to the external channels above.

9. Updates to these standards

These standards are reviewed at least annually and whenever applicable law or our moderation practices materially change. The canonical document lives at five.hashgrid.ai/legal/csae/.